FAQ
Frequently Asked Questions
We want your Wavy Boutique experience to be as effortless as getting dressed in your favorite piece. Below are answers to our most common questions. Still need help? We're always happy to hear from you at shopwavy@wavyboutique.com.
Orders & Shipping
Where do you ship? We ship within the U.S. and to select international locations. Don't see your country available at checkout? Email us at shopwavy@wavyboutique.com and we'll do our best to help.
How much does shipping cost? Shipping rates are calculated based on the weight of your order and your destination. Free shipping on all U.S. orders over $75, and on select promotions as marked.
How long does shipping take? All orders are processed and shipped within 1 business day of purchase. Orders placed on weekends or public holidays will be processed the next business day. Delivery times vary by location — most U.S. orders arrive within 5 to 7 business days via USPS Ground Advantage. Need it sooner? Expedited shipping options are available at checkout for an additional fee.
Can I track my order? Yes. Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your package on our site or directly through the carrier.
Do you offer local pickup? Yes. Free local pickup is available in Richmond Hill, GA. Select this option at checkout.
Returns & Exchanges
What is your return policy? If something isn't quite right, we've got you covered. Eligible items may be returned within 30 days of delivery for a refund or store credit. All returns must be initiated through our return portal. Returns submitted after 30 days will not be accepted.
To be eligible, items must be:
- Unworn and unwashed
- Free of deodorant, makeup, perfume, pet hair, or damage
- Returned with original Wavy Boutique tags attached
Once your return is received and inspected, you'll be notified by email. Approved returns are processed within 5 to 7 business days.
Is there a return shipping fee? It depends on whether you purchased REDO Return Protection at checkout.
- Without REDO: A flat $6.95 return shipping fee will be deducted from your refund or store credit. Original shipping charges are non-refundable.
- With REDO: Return shipping is fully covered at no cost to you. REDO must be added at checkout and cannot be applied after your order is placed.
How do I start a return? All returns must be initiated through our return portal. Check your inbox and spam folder for the portal link. If you need help, email us at shopwavy@wavyboutique.com.
Can I exchange an item for a different size? We use the REDO platform to process exchanges. If you purchased REDO at checkout, exchanges are covered. If your size is unavailable, store credit will be issued so you can find something you love.
What items are final sale? The following items are final sale and not eligible for return or exchange:
- Sale items
- Promotional items (giveaways, seasonal promotions, mystery items)
- Gift cards
- Intimates (bralettes, swimwear, bodysuits, etc.)
- Earrings
- Items showing signs of wear or washing
- Items missing original tags
What if my order arrives damaged or incorrect? Please inspect your order upon delivery. If something isn't right, contact us at shopwavy@wavyboutique.com within 48 hours of delivery and we'll make it right.
Product & Sizing
How do I know what size to order? Each product page includes sizing information to help you find your best fit. If you need extra help, email us at shopwavy@wavyboutique.com and we're happy to assist personally.
Where do your products come from? Every piece at Wavy Boutique is hand-selected from brands we know and trust. Our goal is to bring you effortless, coastal-inspired style while supporting quality-driven brands.
Wavy Community & Giving Back
How does Wavy Boutique give back? Giving back is a core part of who we are. We created the For the Community Collection, where 100% of profits are donated to organizations that mean the most to our community. Every purchase you make helps us continue to make a difference.
How can I stay updated on new arrivals and sales? Join our email list for early access to new collections, exclusive sales, and special offers. You can also follow us on Instagram and Facebook for all things Wavy — and sign up for SMS alerts at checkout to never miss a drop.
Do you have a rewards program? Yes. Wavy Rewards lets you earn points automatically every time you shop — no codes to remember, no hoops to jump through. You'll also get birthday rewards and bonus perks for being part of our community. Simply shop while logged into your account and your points are tracked automatically.
Still Have Questions?
We're always happy to help. Email us at shopwavy@wavyboutique.com — and please check your spam folder for return portal and order emails.
Thank you for being part of the Wavy Boutique community.
